On and Off-Site Support Services

However good your current ERP set-up, business critical issues can arise, sometimes at the worst possible moment.
As a RAMA client, you have the comfort of knowing that, should this happen, RAMA ERP team is there to ensure that any issues are dealt with quickly and will be swiftly resolved.

We provide support in below ways:
1. Dedicated On-Site Support with techno-functional expertise
2. Ticket based offsite support. We use world class help desk software to create and manage these tickets
3. Hybrid offsite, onsite support customized for the support needs
4. Activity based support

In support we generally cover:
1. Error or bugs resolution
2. Minor Hot Fix upgrades
3. Training on a need basis
4. Correction, Development or enhancement of current reporting structure.

We have committed support desk for responding each support queries as per respective SLA’s.
For critical issues our team is ready to provide support off business hours too so that business can run in an uninterrupted manner